Shipping & Returns

Usually we use dhl/fedex/tnt/ups/special airline to send out the parcel to our customers.
Kingmagic don't provide free shipping. Shipping fee has included packing charges, operation fee.

  1. Express ServiceDhl/Fedex/Ems/Ups/Special airline 
  2. China post air - China post air mail 
  3. Sea Service - Door to your harbor

Shipping Address :
 You are required to write the same shipping address in the paypal transaction and in the king-magic.com order. Please leave a phone number which can largely help with the Courier. We can NOT ship orders to APO addresses.

Delivery lead time -
Express Service - dhl/fedex/ups
Fast shipping and safe , It could be longer for countries which have less flight to hong kong. the actual delivery time may vary slightly, depending on the local Customs .
Typical shipping durations based on Zone areas as follows:
Zone 1 Asia and Oceania: 2 to 7 work days
Zone 2 Europe, USA and Canada: 7 to 12 work days
Zone 3 Central and South America, South Africa :7 to 14 work days 

Delivery lead time - EMS Service 
EMS ships via express with a maximum weight per box of 20 kgs. This service is the most economical and fast service we have which offers order tracking over the internet and insurance.
Typical shipping durations based on Zone areas as follows:
Zone 1 Asia and Oceania: 2 to 7 work days
Zone 2 Europe, USA and Canada: 3 to 14 work days
Zone 3 Central and South America, South Africa :5 to 21 work days

Delivery lead time - China Post/Hong Kong
Shipping time usually takes 1-5 business weeks , delivery time is extremely long. the actual delivery time may vary slightly, depending on the local Customs and the local post office. Typical shipping durations based on Zone areas as follows:
Zone 1 Asia and Oceania: 7 to 14 days
Zone 2 Europe, USA and Canada: 7 to 28 days
Zone 3 Central and South America, South Africa : 14 to 45 days

The duration of delivery is highly subjected to the workload of the global postal system. In some cases your package may arrive very quick, maybe even within a week and in some instances could take up to 2 months. 

Delivery lead time - SEA Service 
ships via sea with a minimum weight of 50 kg. take Between a month and a half to 3 months.

Number Tracking Update in your account
China post/hong kong - 5 work days , Express Service - 7 work days
How do I check on my order?

Shipping cost 
Shipping fee is calculated by system automatically, based on parcel weight. All prices are in US Dollar. You can add item to shopping cart,then shipping cost will be estimated. 

For your information, the shipping fee is charged according to both actual weight and volume weight (volume weight = length*width*height/5000 or 6000), so usually king-magic.com have to bear more cost because of the bigger parcel. If the volume weight is more than the actual weight, King-magic.com will ignore the actual weight.

Why the shipping fee is so high?
We configure the shipping fee to encourage the wholesale order.The more weight is the order, the lower shipping fee depending on weight. The shipping fee for small orders is a bit high, but the shipping fee is low for order more than 20 kgs.

Delivery duration: Usually your parcel will be shipped out within 2 work days after your order is paid.

Holidays in china
Also, when at holidays at either China or the destination country, the lead time will be extended. Such extending will be extreme when during Christmas and Chinese New Year List Holidays in China .

Taxes
Will I be charged sales tax?

Return & Refund Policy
kingmagic guarantees that you will be satisfied with our services and products. We will never let any of our customers suffer any loss. In case, you have received any defective items from us, please notify us immediately upon receipt of the relevant item. We will definitely bear the responsibility to accept your return according to our Return and Refund Policy.

Return Authorization Request
Complain Table - Complaints, Refunds and Returns


  Kingmagic don't provide instructions for items . we have only watching video online  (chinese )

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